Policies & Client Responsibilities

Event Space

Event space and tables needed for food service will need to be prearranged through Event Management or the appropriate booking office prior to making menu arrangements. Event space must be set up one hour prior to the scheduled event start time to ensure catering for your event is set on time. Events with china service will require setup to be completed two hours prior to event start time.

Building Access

Bon Appétit catering staff does not have access to buildings or rooms on campus. Please ensure that facilities are unlocked to allow for delivery and clean-up. Should a building or room be inaccessible, our staff will leave a door hanger indicating the time they attempted to set up or clean up, and a phone number to our main office to call and reschedule your delivery. An additional delivery fee will be added to your final bill. Events that do not require a server present, as well as late night and weekend events, will be picked up the next business day.

Service Time

Two hours of service are provided for your event. Any additional time will be billed per hour.

Prices and Minimums

Our menu prices are based on current market conditions and we reserve the right to make changes when necessary. Price quotations will be guaranteed 30 days prior to the event. Prices do not include taxes, service charge, labor or additional rental items. All catering events will have a 10% service charge added to the total food and beverage bill with a $5.00 minimum fee. With the exception of boxed lunches, events under $125.00 must be picked up at the South 40 House or delivery fees will apply.

Same-Day Event Additions

We will make every effort to accommodate your specific requests and needs. Please understand that all items requested the same day of your event or items that are not part of the signed contract will incur a fee that is twice that of the original item price. For each additional requested delivery to your event site, a delivery fee will be applied to your final bill.

Cancellations

We require all cancellations to be in writing and received by our office at least three business days prior to the event date. Any event that is not cancelled within this period will result in 50% payment of the total amount of the contracted event. Events that are cancelled within a 24-hour time frame will result in 100% payment of the total contract amount, with exception of cancellations due to weather-related conditions.

Payment

Bon Appétit must have a secured form of payment prior to any event. University funds, checks, Visa, Mastercard or American Express are all valid payment methods. Non-university clients must provide a 50% event down payment, 10 days prior to the catered function and balance paid in full prior to start of event.

Delivery Fees

For catering events held on Washington University’s campus that have not met a $125.00 minimum, a $25.00 delivery charge will apply. Deliveries to off-campus venues will be required to meet the $125.00 minimum and may be subject to an additional delivery fee based on distance traveled.

Trash

Bon Appétit does not supply trash bins or recycling receptacles. If your event is being held at an outdoor location or, requires additional trash or recycling bins, please make the appropriate arrangements prior to the event.

Leftovers

We try to plan your event so that there will be little food left. Because of state health regulations, perishable leftovers may not be taken from the event and will not be packaged for removal off premises. Bon Appétit will not be held responsible for food items removed without our knowledge or prior consent.

Equipment

All catering equipment supplied for your event must be available for pickup upon the conclusion of the event. You will be notified of any missing items and will have 24 hours to return the items to South 40 House Catering Office. All items that are not returned within this time frame will be billed at full replacement cost.